Why do some people succeed while others fail? What does it take to actually achieve the goals we desire and what do we need to do to help ensure success? We will create clear distinctions between desire and determination and understand why trying is always lying. Techniques and tools will be provided that can be applied immediately to help in defining each goal and how to outline a daily, weekly, monthly and annual action plan to reach their desired goals. We will uncover the importance of recruiting the right team and looking for support from others to help with focus and accountability. Most importantly, the audience will be armed with ways to overcome adversity, recover from setbacks and techniques to modify actions to help them persevere.

In today’s economic climate business owners are looking for new and innovative ways to capture and retain new business. More importantly they want to spend as little money as possible and still increase profits. By going back to basics and embracing some new social media concepts the audience will learn 9 simple techniques that can be applied immediately to increase profits for any type of business. Even one technique when applied properly can produce tremendous results and when applied all together it will immediately transform any business. Each participant will be armed with branding, prospecting, customer service and referral techniques.

Going to a networking event and collecting business cards is not about quantity but about quality. What do we need to do to get passed the initial meeting to convert the prospect into a client? Once we have the client what techniques could we implement to assure client satisfaction and retention? Most importantly, what needs to happen to create a steady stream of new referrals? This talk identifies specific strategies that can be put into action immediately to assist  in  increasing the development of successful relationships.  Ultimately as the relationships develop profit increase.  The audience will leave with a step by step process to develop a strong marketing and retention plan to help  with ongoing efforts to increase and strengthen client relationships.

This talk can get slightly ‘R’ rated and will cover customer service at its finest. What does it take to keep the client coming back for more over and over again? What makes a client loyal for a lifetime? What does it take to create an awesome experience? The audience will see their own value through the eyes of the consumer. They will learn many customer service techniques that can be implemented very quickly to provide immediate results. When it comes to quality service cheaper is definitely not better. We will analyze the importance of staff enrollment and how to set up incentive programs to encourage staff participation